Troubleshooting Resources * Manuals, web sites, and newsgroups * Log files * Key configuration files * System Fault Management and EVWEB Troubleshooting with the Management Processor * Describe the main functions of the Management Processor * Understand the features of iLO2 SMASH * Use the virtual front panel to determine partition status * Display configuration information and various complex component statuses * Use the MP console log and system log to diagnose problems Troubleshooting EFI and BCH * Explain the impact of Partitioning on the pre-boot environment * Use EFI commands to manage boot media * Use the EFI ftp client to recover missing boot loader Troubleshooting HP Integrity System Boot * Describe the structures on an HP Integrity LVM boot disk * Recover from potential boot failures (boot from alternate disk, kernel, single-user mode, LVM maintenance, tunable maintenance) * Troubleshoot vPar boot issues * Boot the HP-UX recovery shell from media and Ignite server * Boot the Offline Diagnostic Executive from the HPSP and Diagnostics CD Troubleshooting HP 9000 System Boot * Describe HP9000 system startup * Describe the HP9000 boot disk structure * Describe potential HP9000 boot failures * Recognise the differences between HP9000 and HP Integrity vPars * Use the recovery shell to recover from boot issues Troubleshooting File Systems * State the purpose and describe the functionality of fsck * Perform a log replay and full fsck on a VxFS file system * Use fsadm to defragment a VxFS file system * Use fsdb to view file system information Troubleshooting the Kernel * Describe the major steps in troubleshooting the kernel * View kernel changes via SMH and kclog * Use kernel alarms to monitor kernel tunables * Boot from an alternate kernel * Boot to tunable maintenance mode * Use boot-time overrides for kernel tunable values * Configure dump devices * Understand the basics of kernel debugging Troubleshooting Process Problems * Define a process * Display a user’s process hierarchy * Use the kill command * Identify and clear zombie processes * Troubleshoot CPU-intensive processes * Manage user space application core files using coreadm Troubleshooting Patch Problems * Explain patch management strategies * Manage HP-UX patches * Describe the patch rollback procedure * Use the cleanup, show_patches and check_patches commands * Use the Software Assistant to manage patches * Recover from a corrupt Installed Products Database * Use the SD-UX logfiles to troubleshoot patch problems Troubleshooting Storage * Use HP-UX 11i hardware addresses to understand storage connectivity * Use HP-UX 11i storage-related commands to troubleshoot storage issues Troubleshooting Network Problems: Part I * Relate the OSI 7-Layer Model to network addressing, display, and test command output * Identify and resolve LAN card configuration problems * Identify and resolve subnetting problems * Identify and resolve routing problems * Perform a network trace using Wireshark * Display and modify tunable network parameters with ndd Troubleshooting Network Problems: Part II * Recognize the major differences between NFS v3 and NFS v4 * Resolve common NFS issues * Explain DNS server configuration files and setup issues