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Leren omgaan met Agressie Training

  • Prijs: 800,00

Uitgangspunten voor de training zijn: * De medeweker zich bewust is van het effect van verschillende agressievormen op zichzelf. * De medewerker agressie herkent als gedrag en met de juiste technieken deëscalerend kan optreden. * De medewerker ... lees verder

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ITIL® V3 Intermediate Service Operation Training

  • Prijs: 1.275,00

o Introductie Service Operation o Service Operation Principes o Service Operation Processen o Normale Service Operation activiteiten o Organiseren van Service Operation o Technologische overwegingen o Implementatie overwegingen o Kansen, Kritische ... lees verder

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ITIL® V3 Intermediate Service Transition Training

  • Prijs: 1.275,00

o Introductie Service Transition o Service Transition principes o Service Transition processen o Service Transition operationele activiteiten o Service Transition organiseren o Service Transition technologie o Implementatie en verbetering lees verder

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ITIL®V3 Intermediate: Planning, Protection & Optimization Training

  • Prijs: 1.475,00

o Introductie o Belanrijkste Planning, Protection and Optimization processen o Capacity Management o Availablity o IT Service Continuity Management o Information Security Management o Demand management o Risk Management o Rollen en ... lees verder

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ITIL®V3 Intermediate: Operational Support & Analysis Training

  • Prijs: 1.475,00

o Introductie o Belanrijkste Service Release Control and Validation processen o Event Management o Incident management o Request Fulfillment o Problem Management o Access Management o Service Desk o Service operation Functions o Rollen en ... lees verder

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ITIL® V3 Intermediate: Continual Service Improvement Training

  • Prijs: 1.475,00

o Introductie Continual Service Improvement o Continual Service Improvement Principes o Continual Service Improvement Processen o Continual Service Improvement Methoden en Technieken o Continual Service Improvement organiseren o Continual Service ... lees verder

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ITIL® V3 Intermediate: Managing Across the Lifecycle Examen

  • Prijs: 225,00

o Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: o Introduction to IT Service Management Business and Managerial Issues o Managing the ... lees verder

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PRINCE2® Practitioner exam training UK Training

  • Prijs: 425,00

This course prepares the participant for the PRINCE2® Practitioner exam. Central is an official PRINCE2® Practitioner test exam. The bulk of the training consists of the questions in the mock exam and discussing the answers. In discussing ... lees verder

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Microsoft® Operations Framework 4.0 Foundation examen Examen

  • Prijs: 165,00

The Microsoft® Operations Framework Foundation exam is based upon the MOF guidance. This guidance consists of best practices and provides guidelines to determine what is needed for the IT organization and how to successfully approach IT Service ... lees verder

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PRINCE2® Foundation Training

  • Prijs: 835,00

Deze cursus brengt de deelnemer de elementaire principes bij van PRINCE2®, een op de praktijk gebaseerde methode om een project te managen. Aan bod komen alle belangrijke onderdelen van PRINCE2®: o de 7 principes: verplichte richtlijnen en ... lees verder