The examination Professional Certificate Delivery of IT Services according to ISO/IEC 20000 is designed to provide practical knowledge of how documents and records should be applied and analyzed. For example, how a Capacity Plan can be used to align to customer requirements and how Security Policies should be applied. Volledige omschrijving

Bestemd voor

The target group for this qualification includes those personnel who are involved in a practical way in process improvement activities, people development, management of IT Service Management functions, management system improvements generally and/or managing one or more processes within the delivery environment of IT Service Management.

Benodigde kennis

Before taking the Professional Certificate Delivery of IT Services according to ISO/IEC 20000 examination candidates must have undertaken training with an EXIN Accredited Training Provider and successfully completed the practical assignments. Candidates must hold the Foundation Certificate in IT Service Management according to ISO/IEC 20000 or an equivalent. Inschrijven