Microsoft Dynamics CRM (Customer Relation Management) integreet oplossingen tussen verkoop-, marketing- en aftersalesprocessen zodat iedereen over dezelfde actuele informatie beschikt.

Deelnemers aan deze twee-daagse cursus leren Microsoft Dynamics CRM 4.0 te installeren en configureren. Na afloop van de cursus kunnen ze Microsoft CRM succesvol uitrollen in hun organisatie.

Opmerkingen

De cursus helpt bij de voorbereiding van het examen Installation and Deployment in Microsoft Dynamics CRM 4.0 (MB2-633).

Tijdens deze cursus komen de volgende onderwerpen aan bod:

MS Dynamics CRM 4.0 Components

• Overview of Key Components.

Planning the Installation

• Analyzing the Network Infrastructure
• Hardware and Software Requirements
• MS Dynamics CRM Licensing
• Supported Configurations.

MS Dynamics CRM Server Installation

• MS Dynamics CRM Server Architecture
• Pre-installation Requirements
• Install MS Dynamics CRM Server 4.0
• Installing the Data Connector for MS SQL Server Reporting Services
• Prepare MS Dynamics CRM for Use.

MS Dynamics CRM Components

• Microsoft Dynamics CRM E-mail Router
• Deploying Forwarding Rules.

MS Dynamics CRM for MS Office Outlook

• Key Features
• Online and Offline Access
• Synchronize Offline Updates with MS Dynamics CRM Server.

Redeploying MS Dynamics CRM 4.0

• Redeploy a Microsoft Dynamics CRM Implementation
• Configure the E-mail Router.

Upgrading to MS Dynamics CRM 4.0

• Upgrade Considerations
• Supported and Unsupported Components
• Upgrade MS Dynamics CRM 3.0 Implementations.

Repairing and Uninstalling Microsoft Dynamics CRM 4.0

• Repairing MS Dynamics CRM Server
• Uninstall or Disable a Multilingual User Interface Pack (MUI)
• Uninstalling the Connector for MS SQL Reporting Services
• Uninstall MS Dynamics CRM Server 4.0.