Institutionalization (I-19) of usability is a must if you want to move your organization beyond an ad-hoc user-centered design approach to a sustained and managed user experience (UX) practice. This course highlights all the aspects concerning this movement. Volledige omschrijving

Bestemd voor

This course is recommended for UX staff, especially those who are striving to improve the maturity of their operation. It is also useful for executives and managers who would like context for management and enhancement of a UX team.

Benodigde kennis

There are no prerequisites to attend this course.

Doel

The objectives of the course are:

• Identify the advantages of being in a mature user experience operation.
• Assess the maturity of your organization and recommend the key next steps to increase its maturity.
• Outline the key strategies for major transformation and the complementary roles of an external executive, advisor and an internal advocate.
• Understand how you must operate differently to be a part of a mature process.
• Manage key challenges with:
  
  
  • Executive championship
  • Governance
  • Reorganization
  • Cultural change
  • Organizational structure
  • Staffing
  • Training and certification of staff
  • Methods
  • Templates and tools
  • Standards
  • Knowledge management
  • Central UX group responsibilities
• Submit an application to certify your usability practice.

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