Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: - Service Management as a Practice - Service Operation Principals - Processes across the Service Lifecycle pertaining to the capability of Operational Support and Analysis - Specific emphasis on the Service Operation Lifecycle processes and roles included in: * Event Management which defines any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of an IT service * Incident Management which has the capability to bring services back to normal operations as soon as possible, according to agreed service levels * Request Fulfilment which fulfils a request providing quick and effective access to standard services which business staff can use to improve their productivity or the quality of business services and products * Problem Management which prevents problems and resulting Incidents from happening, to eliminate recurring Incidents and to minimize the impact of Incidents that cannot be prevented * Access Management which grants authorized users the right to use a service, while preventing access to non-authorized users - Operational activities of processes covered in other Lifecycle phases such as: * Change Management * Service Asset and Configuration Management * Release and Deployment Management * Capacity Management * Availability Management * Knowledge Management * Financial Management for IT services, and * IT Service Continuity Management - Common Service Operation activities related to Service Operation and Support - Organizing for Service Operation which describe functions to be performed within the Service - Operation and Support such as Service Desk, Technical Management, IT Operations Management, Application Management - Service Operations and Support Service Operation roles and responsibilities - Technology and Implementation Considerations - Challenges, Critical Success Factors and risks.

Bestemd voor

The target group of the ITIL Certificate in Planning, Protection and Optimization is: - Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications - Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organisation - IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement Programme - Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities. This may include but is not limited to, IT professionals, business managers and business process owners.

Benodigde kennis

ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) Inschrijven