The examination Professional Certificate Alignment of IT and the Business according to ISO/IEC 20000 is designed to provide practical knowledge of how IT service providers should align the IT services to the needs of their customers and their own internal policies and strategies. For example, how a Service Level Agreement influences the service delivery. Volledige omschrijving

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The target group for this qualification includes those personnel who are involved in a practical way in conducting service reviews (with the business and/or suppliers), defining and managing service levels, managing business/customer relationships (including account management), managing suppliers, managing finances, process improvement activities, producing service reports, and/or IT Service Management performance/balanced scorecard analysis.

Benodigde kennis

Before taking the Professional Certificate Alignment of IT and the Business according to ISO/IEC 20000 examination candidates must have undertaken training with an EXIN Accredited Training Provider and successfully completed the practical assignments. Candidates must hold the Foundation Certificate in IT Service Management according to ISO/IEC 20000 or an equivalent. Inschrijven