Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: - Introduction to Service Transition - Service Transition Principles - Management and control of all Service Transition activities - Service Transition Related activities around communications, commitment and organisational change - Organising Service Transition - Control and coordination of Service Transition technology related activities - Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.

Bestemd voor

The main target group for the ITIL® Expert Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.

Benodigde kennis

The main target group for the ITIL® Expert Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle. Inschrijven