Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: - Service Strategy Principles - Defining services and market spaces - Conducting Strategic Assessments - Financial Management - Service Portfolio Management - Managing demand - Driving strategy through the Service Lifecycle - Understanding Critical Success Factors and risks. In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Bestemd voor

The main target group for the ITIL Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Benodigde kennis

ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) Inschrijven