ITIL® Foundation V3 UK Training
| Aanbieder | Twice Interaction |
| Kosten | €1.295,00 |
Overzicht
Service Management as a practice - to define service and to comprehend and explain the concept of service management as a practice. The Service Lifecycle - to understand the service lifecycle and explain the objectives and business value for each phase of the lifecycle. Including all processes, functions and roles.
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This course is intended for: Individuals who require a basic understanding of the ITIL® V3 framework and how it may be used to enhance the quality of IT service management within an organization, and/or IT professionals that are working within an organisation that has adopted and adapted ITIL® V3.Benodigde kennis
There are no specific prerequisites. InschrijvenBeschrijving
Service Strategy - including its processes, functions and roles: o Financial Management o Demand Management o Portfolio Management Service Design - including its processes, functions and roles: o Service Level Management, o Availability Management, o Capacity Management, o IT Service Continuity Management, o Security Management, o Supplier Management, o Service Catalogue Management. Service Transition - including its processes, functions and roles: o Change Management, o Release and Deployment Management, o Service Asset and Configuration Management, o Knowledge Management. o Service Validation Management o Planning and Support Service Operation - including its processes, functions and roles: o Incident Management, o Problem Management, o Event Management, o Request Fulfillment, o Access Management, o Service Desk, IT o Operations Management. Continual Service Improvement - covers functions, roles and models including: o The Deming Cycle o Continual Service Improvement Model o Reporting