Module 1: Introduction to the MOF Changing Quadrant This module provides a context for the course by describing the Microsoft IT life cycle frameworks and reviewing the MOF models. “Talk etnas Round1: Airport Operations” demonstrates chaos resulting from lack of a Change process when IT-driven changes are made in the IT environment. * Microsoft ITLifeCycle Frameworks * Changing Quadrant Overview? MOF Essentials Review Module 2: Change Management This module describes the activities involved in change management in sufficient detail to prepare students to be able to manage the simplest types of changes. “Talk etnas Round2: Simple Changes” introduces IT-driven changes in the same manner as in the previous round. Students will be able to use previous experience to improve the process. This round introduces more changes with wider impact, testing Aug 14 2007 8:11AM hvgalen@twice.nl For product evaluation only– not for distribution or commercial use. * Change Management Overview * Change Priorities and Categories * Change Advisory Board, IT Executive Committee, and the Authorization process * Change Development, Release, and Review Module 3: Release Planning, Building, and Testing This module describes the process for preparing changes for release into the production environment, focusing on planning, building, and testing. “Talk etnas Round3: Complex Changes” introduces business-driven changes. The scenario involves a major change that hinders business growth if incorrectly implemented. The business pushes for added capacity and applies pressure to ensure that the change is implemented within strict time frames. * Release Planning * Release Building * Aceptance Testing * Release Readines Review Module 4: Rollout—Planning, Preparation, and Deployment This module describes the process for rolling out are lease into the production Environment after it has been built and accepted. * Rollout Planning * Rollout Preparation * Rollout Module 5: Configuration Management This module discuses the configuration management process, including setup activities and the four basic configuration management activities: establishing configuration items (CI’s), accessing CI’s, changing CI’s, and reviewing CI’s. “Talk etnas Round4: Business as Usual” expects students to integrate the instruction they have received on the three changing quadrant SMF’s. This round puts a greater emphasis on release management. It also introduces an unanticipated change driven by business requirements. In addition, standard and minor changes continue, with the occasional major change also being deployed during this time. * Setup Activities * Establishing Configuration Items * Accessing Configuration Items * Changing Configuration Items * Reviewing Configuration Items Module 6: Emergency Changes This module describes how emergency changes are different from other changes. “Talk etnas Round5: Operational Excellence” involves implementing plan for major changes. In this round, students are given the opportunity to revisit the challenges of earlier rounds and implement better solutions, based on what they have learned. Again, multiple changes of varying importance and urgency must be made. * What is an Emergency Change? * Change Advisory Board Emergency Committee * Overview of the Emergency Change Process Module 7: Course Summary This module reviews theme job learning of the course, and allow students to ask any Questions they have about the material. In addition, pointers are provided to additional resources and follow-up activities. * Opportunity for final discussion of concepts that need further clarification * “Next steps”