Module 1: Extensibility Overview This module provides an overview for the course. It introduces the features available to extend Microsoft Dynamics CRM.*Microsoft Dynamics CRM Design Focus o Extensibility Features o Required Skills o Resources Module 2: Microsoft Dynamics CRM Architecture This module describes the Microsoft Dynamics CRM architecture as it applies to practical decisions when planning extensions to Microsoft Dynamics CRM. A strong understanding of the Microsoft Dynamic CRM architecture provides insight that can be used when developing extensions.*Extensibility Points o Microsoft Office Outlook Clients o Layers o Application Layer o Platform Layer o Database Layer Module 3: Common Platform Operations This module explains how to include the Microsoft Dynamics CRM Web Service APIs into development projects and how to use common methods available for all Microsoft Dynamics CRM entities. This module also explains how data types are implemented in Microsoft Dynamics CRM as well as helper code that developers can use to manage Microsoft Dynamics CRM data types. Finally, the process of handling SOAP exceptions from the Microsoft Dynamics CRM Web Services is described.*CrmDiscoveryService o CrmService o crmAuthentication Token o Entity Information o Microsoft Dynamics CRM Data Types o Using Type Helpers o Using the Create Method o Using the Retrieve Method o Using the Update Method o Using the Delete Method o Using the RetrieveMultiple Method o Handling SOAP Exceptions Module 4: Advanced Platform Operations This module explains how to query data and perform actions on the Microsoft Dynamic CRM platform using the Execute Method with the appropriate Request and Response classes. It also describes the use of Filtered Views, the DynamicEntity class and methods to work with the Microsoft Dynamic CRM Metadata.*Querying Data o QueryExpression o QueryByAttribute o Saving Queries o Filtered Views o Execute Method o Requests and Responses o Dynamic Entities o Using the Metadata Web Service o Caching Metadata Module 5: Custom Workflow Activities This module explains how to create and set up Custom Workflow Activities.*Configuring Custom Workflow Activities o Workflow Architecture o Setting Up Custom Workflow Activity Assemblies o Creating Custom Workflow Activities o Debugging Custom Workflow Activities Module 6: Plug-ins This module explains how to extend the functionality of Microsoft Dynamics CRM events by writing custom plug-ins.*Plug-in Model o Plug-ins Overview o Event Framework o Developing Plug-ins o Impersonation in Plug-ins o Dynamics Entities and Plug-ins o Deploying Plug-ins o Debugging Plug-ins Module 7: Application Event Programming This module explains how to write client-side code for Microsoft Dynamics CRM Form and field events. It includes the available form and field events, how to work with form and field values, debugging client-side code and several techniques to improve productivity and solve business problems.*Form and Field Events o Overview of Form and Field Events o Accessing Microsoft Dynamics CRM Data Fields o Setting Event Dependencies o Using Best Practices in Writing Client-side code o Debugging Client-side code o Using DHTML o Developing Code with External Files o Requesting External Data o Accessing Microsoft Dynamics CRM Web Services Module 8: Application Integration This module explains how to add custom buttons, menus, and navigation items in Microsoft Dynamics CRM to integrate other applications. It also explains how to create applications that have the same appearance and behaviors as Microsoft Dynamics CRM. Finally, it describes how IFrames and URL addressable forms are used to integrate Microsoft Dynamics CRM with other Web applications.*Overview - Customizing the User Interface o Customizing SiteMap o Using ISV.Config o Customizations and the Outlook Client o Using IFrames in Entity Forms o Using the Microsoft Dynamics CRM Design Guide o URL Addressable Forms o IFrames Considerations o Retrieving Data using Parameters o Dynamic IFrame o URL Addressable Forms and Views Module 9: Building ASP .NET Extensions This module explains how to configure and deploy custom ASP .Net pages which are deployed on the same Web site as Microsoft Dynamics CRM.*Web.config settings within Microsoft Dynamics CRM o Authentication within Custom ASP .Net applications o Deploying Custom ASP .Net Applications