As a first-level Help Desk support specialist, you should be able to help users complete daily work using the Lotus Notes client including starting Lotus Notes, passwords, Location and Connection documents, User Preferences, IBM Lotus Sametime integration, and any other issue that can be resolved in five minutes or less. In a second-level Help Desk role, you will be challenged by more complex problems, including issues such as password security, ID recovery, troubleshooting a user's mail file or access to a database, and providing in-depth information into managing Notes databases, replication, and Web access. The information in this course should help you to resolve these issues for users quickly, accurately, and efficiently. Volledige omschrijving

Bestemd voor

The target audience for this intermediate course is Lotus Notes 8 first-level Help Desk support representatives ready to become second-level support representatives.

Benodigde kennis

The prerequisites for this course include the IBM e-learning course entitled Help Desk Fundamentals for IBM Lotus Domino 8 (N8555), or equivalent knowledge, skills, and experience. Inschrijven