Troubleshooting Processes Support Resources for Troubleshooting Using Troubleshooting Methods Identifying Troubleshooting Targets Applying Cisco Troubleshooting Tools Workgroup Discovery Lab and CCO Protocol Analyzer Lab (optional) Using a Troubleshooting Method Documenting Symptoms, Actions and Results Classroom Baseline Discovery Lab Tracking Log-ins and Connections Using Cisco show and debug commands Routing and Routed Protocol Troubleshooting Diagnosing and Correcting TCP/IP Problems Eg. Remote Host Access, Traffic and Routing, Multirouting Protocol, Windows 95/NT Diagnosing and Correcting Novell Networking Problems Eg Novell IPX Server and Novell IPX Service Advertisement Diagnosing and Correcting AppleTalk Problems Eg. AppleTalk and AppleTalk Routing Campus Switch and VLAN Troubleshooting Diagnosing and Correcting Catalyst Problems Troubleshooting VLANs on Routers and Switches Catalyst 5000 and Spanning-Tree Protocol Lab Interworking Router and Switch VLANs Lab WAN Troubleshooting Diagnosing and Correcting Frame Relay Problems Diagnosing and Correcting ISDN BRI Problems Frame Relay Connection Problems Lab ISDN BRI Connection Problems Lab Building Scalable Cisco Internetworks Routing Principles Extending IP Addresses Configuring OSPF in a Single Area Interconnecting Multiple OSPF Areas Configuring EIGRP Configuring Basic Border Gateway Protocol Implementing BGP in Scalable Networks Optimizing Routing Update Operation Implementing Scalability Features in Your Internetwork Job Aides and Supplements Router Password Recovery Building Cisco Multilayer Switching Networks (BCMSN) Overview of a Campus Network Building a Campus Network Connecting the Switch Block Defining Common Workgroups Managing Redundant Links Facilitating InterVLAN Routing Managing Campus Traffic Network Improving IP Routing Performance with Multilayer Switching Implementing HSRP for Fault Tolerant Routing Multicast Overview Managing High-Bandwidth Broadcasts with IP Multicast Controlling Access in a Campus Network Building Cisco Remote Access Networks (BCRAN) Building Remote Access Networks Introduction Identifying Cisco Solutions to Remote Access Needs Selecting Cisco Products for Remote Connections Assembling and Cabling the WAN Components Enabling On Demand Connections to the Central Site Configuring Asynchronous Connections with Modems Accessing the Central Site with Windows 95 Configuring PPP and Controlling Network Access with PAP or CHAP Enhancing on Demand Connectivity Using ISDN and DDR to Enhance Remote Connectivity Optimizing Use of DDR Interfaces Configuring a Cisco 700 Series Router Enabling Permanent Connections to the Central Site Establishing an X.25 Connection Establishing a Dedicated Frame Relay Connection and Controlling Traffic Flow with Traffic Shaping Enabling a Backup to the Permanent Connection Optimizing Traffic on Dedicated WAN Connections Scaling and Troubleshooting Remote Access Networks Scaling IP Addresses with PAT and NAT Using AAA to Scale Access Control in an Expanding Network Troubleshooting the Remote Access Network