ITIL® V3 Foundation Online (UK) 1-daagse Opleiding
| Aanbieder | ISES |
| Kosten | €300,00 |
| Data en locatie(s) |
4 juni 2012 - --Nog niet bekend--, NEDERLAND 18 juni 2012 - --Nog niet bekend--, NEDERLAND 9 juli 2012 - --Nog niet bekend--, NEDERLAND |
Overzicht
- Service Strategy : Overview of Goals and Objectives
- Service Design : Overview of Goals, Objectives and Roles·
- IT Service Continuity ManagementService Transition : Overview of Goals, Objectives and Roles
- Service Operation : Overview of Goals, Objectives and Roles
- Continual Service Improvement : Overview of Goals, Objectives and Roles·
- Technology and Architecture : Overview of Goals and Objectives·
- ITIL® V3 Mock Exam Simulator·
Overview of ITIL® V3 Foundation and Service Management
Tijdens de training kunt u het boek Foundations of IT Service Management based on ITIL® V3 gebruiken. Het boek kost € 29.95 exclusief BTW en exclusief verzendkosten. Wilt u dit aangeven op uw aanmeldingsformulier dan wordt het boek naar uw privéadres verstuurd.
Volledige omschrijving
Bestemd voor
ICT professionals
Programma
Duur Online zelfstudie; u kunt het hele jaar starten. U moet rekenen op ongeveer 8 tot 10 uur zelfstudie. Volledig programmaDoel
Doelstelling
Na afloop van deze training begrijpt u de basis van ITIL® versie 3. U heeft kennis van de service Lifecycle en de processen en functies.
InschrijvenBeschrijving
Inhoud
Overview of ITIL® V3 Foundation and Service Management
- What is ITIL® V3?
- ITIL® V3 and Quality
- Service Management
- ITIL® V3 Processes
Service Strategy
Overview of Goals and Objectives
- Define the Market
- Develop Offerings
- Develop strategic assets
- Prepare for Execution
- Service Portfolio Management
- Demand Management
- Financial Management
Service Design
Overview of Goals, Objectives and Roles·
- Service Level Management & Supplier Management
- Service Catalogue Management
- Availability Management
- Information Security Management
- Capacity Management
IT Service Continuity ManagementService Transition
Overview of Goals, Objectives and Roles
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
Service Operation
Overview of Goals, Objectives and Roles
- Incident Management· Event Management·
- Request Fulfilment· Problem Management·
- Access Management· Service Desk·
- The Technical Management Function·
- The Application Management Function·
- The IT Operations Management Function
Continual Service Improvement
Overview of Goals, Objectives and Roles
- Continual Service Improvement : 7 Step Improvement Process·
- CSI : Improvement Model·
- CSI : Deming Cycle
Technology and Architecture
Overview of Goals and Objectives
- ITIL® V3 Qualification Scheme and Exam Techniques
ITIL® V3 Mock Exam Simulator·
- Randomised ITIL® V3 Foundation level exam questions
Programma
Duur
Online zelfstudie; u kunt het hele jaar starten. U moet rekenen op ongeveer 8 tot 10 uur zelfstudie.